(USA-PA-Pittsburgh) Traffic Monitoring Operator / Control Room Operator

**Company Description**

**At AECOM, we’re delivering a better world.**

We believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive.

Our clients trust us to bring together the best people, ideas, technical expertise and digital solutions to our work in transportation, buildings, water, the environment and new energy. We’re one global team – 47,000 strong – driven by a common purpose to deliver a better world.

**Here, you will have freedom to grow in a world of opportunity.**

We will give you the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

We will encourage you to grow and develop your career with us through our technical and professional development programs and diverse career opportunities. We believe in leadership at all levels. No matter where you sit in the organization you can make a lasting impact on the projects you work on, the teams and committees you join and our business.

We offer competitive pay and benefits, well-being programs to support you and your family, and the development resources you need to advance your career.

When you join us, you will connect and collaborate with a global network of experts – planners, designers, engineers, scientists, consultants, program and construction managers – leading the change toward a more sustainable and equitable future. Join us and let’s get started.

**Job Description**

**AECOM has an immediate need for a Traffic Monitoring Operator to work onsite at the PennDOT facility located in Bridgeville, PA.**

**Job Description**

Traffic Monitoring Operators are responsible for monitoring, detecting, and reporting traffic incidents on Pittsburgh's roadways, and coordinating with response agencies to manage the clearance of traffic incidents.

The primary responsibility of this position is to use intelligent transportation system devices to detect and verify incidents, coordinate a response, and communicate the impacts to stakeholders. Once the Operator has confirmed a traffic incident and coordinated with the appropriate jurisdiction for response, the operator then distributes traveler information through a variety of communication platforms such as digital message signs, websites, social media, and media outlets.

**Traffic Monitoring Operators execute their responsibilities from a Traffic Management Center (TMC), located in Bridgeville, PA** . The environment is a technological hub for traffic operations, which uses a variety of different technologies for the purpose of enhancing safety and mobility.

**Responsibilities include, but may not be limited to, the following:**

+ Managing and logging traffic incidents in an advanced transportation management system software

+ Coordinating and dispatching incident response crews to incidents in a safe, timely and efficient manner.

+ Detecting, confirming, and tracking equipment failures affecting control room operations (e.g., central system, computers, CCTV cameras, digital message signs, etc.)

+ Coordinating with local, regional, and statewide stakeholders on all control room activities by providing essential and timely incident information and status

+ Informing first responders of traffic related incidents involving injury and assisting with coordination of lane closures and diversion routes.

+ Coordinating incidents (to include traffic signal system malfunctions) with local municipalities for resolution and information dissemination.

+ Other duties as assigned.

**Work Conditions:**

+ May be subject to short or no-notice work assignments during emergency events

+ 100% onsite at Traffic Control Center in a controlled, indoor environment with dimmed lighting

+ Rotating shift schedule to include morning, afternoons, evenings, overnights, weekends and holidays

+ Significant periods of sitting, CCTV camera viewing, and data entry

+ Heavy volume of telephone, radio and computer usage

+ Closely supervised shift schedule; monitored performance with routine evaluation

**Qualifications**

**Minimum Requirements**

+ High School diploma required

+ Valid US Drivers license is required

**Preferred Qualifications**

+ Associates Degree preferred

+ Prior experience working in a fast paced, technology infused, environment or transportation management centers is helpful

**Additional Information**

+ **This position requires shift schedule work that will include mornings, afternoons, evenings, overnights, weekends and holidays, on a rotating basis**

+ Schedule is 37.5 hours per week with a half-hour, unpaid meal break

+ The hourly rate for this position is $26.67

+ It is highly unlikely that this position will include overtime hours

+ Relocations support is not available for this position

+ Sponsorship is not available for this position

+ All your information will be kept confidential according to EEO guidelines.

With infrastructure investment accelerating worldwide, our services are in great demand, and there’s never been a better time to be at AECOM! Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility.

AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.

As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

Join us and let’s get started.

**ReqID:** J10083142

**Business Line:** Transportation

**Business Group:** DCS

**Strategic Business Unit:** East

**Career Area:** Operations & Maintenance

**Work Location Model:** On-Site