(USA-WI-Milwaukee) Traffic Management Center Control Room Operator

**Company Description**

**At AECOM, we’re delivering a better world.**

We believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive.

Our clients trust us to bring together the best people, ideas, technical expertise and digital solutions to our work in transportation, buildings, water, the environment and new energy. We’re one global team – 47,000 strong – driven by a common purpose to deliver a better world.

**Job Description**

**At AECOM, we’re delivering a better world.**

We believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive.Our clients trust us to bring together the best people, ideas, technical expertise and digital solutions to our work in transportation, buildings, water, the environment and new energy. We’re one global team – over 50,000 strong – driven by a common purpose to deliver a better world.

**AECOM is seeking a Traffic Management Center Control Room Operator to be based in Milwaukee, WI.**

The responsibilities of this position include, but are not limited to:

+ Monitoring Wisconsin roadways and providing real-time traveler information for planned and unplanned events impacting traffic and congestion using various Intelligent Transportation Systems (ITS) tools such as closed-circuit television, changeable message signs, ramp meters, traffic detectors, etc.

+ Real-time assessment of all incoming traffic data and prioritization of content and traffic reporting needs

+ Regular communication with first responders, law enforcement dispatchers, field technicians, and public service agencies to determine the severity of traffic incidents for dissemination to the motoring public.

+ Locating, verifying, and monitoring of unplanned incidents, construction, special events and any other issues impacting traffic flow and/or motorist safety.

+ Maintaining traffic incident reports for incidents occurring on WI state highways.

+ Assessing large volumes of data from a wide variety of sources to detect possible traffic incidents.

+ Providing real-time status and situational awareness updates on control room activities such as significant incidents, special events, construction, etc.

+ Responsible for monitoring the functionality of Intelligent Transportation Systems (ITS) devices including CCTV cameras, message boards, detectors, ramp meters, etc. and creating maintenance requests for devices.

+ Perform functions similar to an emergency dispatcher within a call center environment dispatching various resources.

+ Responsible for the quality, accuracy and timeliness of all information disseminated.

+ Attend trainings and staff meetings as requested possibly outside of normal schedule

+ Other duties as assigned

**Qualifications**

MINIMUM REQUIREMENTS:

+ High School Diploma or GED equivalent

PREFERRED QUALIFICATIONS:

+ Good interpersonal skills

+ Strong, accurate data entry skills and attention to detail

+ Ability to work in a team environment under stressful conditions

+ Ability to perform effectively in a fast-paced environment requiring a high level of multi-tasking and prioritization

+ Ability to communicate clearly both in writing and verbally

+ Ability to work calmly and accurately under pressure

+ Ability to work on a shift basis at a 24/7/365 operation center that may include weekends, holidays, and coverage outside of regularly scheduled hours

+ Skilled in the use of Windows based applications including Outlook, Word and Excel

+ Geographic familiarity with WI state highway system

**Additional Information**

+ This position does not include sponsorship for United States work authorization.

+ Relocation assistance is not provided for this role.

With infrastructure investment accelerating worldwide, our services are in great demand, and there’s never been a better time to be at AECOM! Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility.

AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.

As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

Join us and let’s get started.

**ReqID:** J10073036

**Business Line:** Transportation

**Business Group:** DCS

**Strategic Business Unit:** West

**Career Area:** Operations & Maintenance

**Work Location Model:** On-Site