Heatherwick Studio is a global team of 200 problem solvers dedicated to making the physical world around us better for everyone. We are practical inventors with no signature style. Our motivation is to design soulful and interesting places, led by human experience rather than any fixed dogma
We enjoy pushing the boundaries of what is considered possible. We achieve this by placing collaboration, trust, and teamwork at the heart of everything we do. We look for studio members who have the entrepreneurial spirit to make things happen, and who also take delight in sharing their knowledge and experience. We want self-reflective people who are committed to their own growth and who are unafraid to support the growth of others.
We expect all studio members to work together with honesty and integrity, and to have genuine care for each other. The studio is a creative community and it’s important to use that everyone feels they belong. We are proud to be an equal opportunity employer and all applicants will be considered without regard to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status. We encourage all people from historically underrepresented backgrounds to apply. If you want any help with your application, please let us know.
The studio is expanding its Digital Systems team due to growth in the organisation. This newly created Digital Systems Support Analyst role will provide effective 1st and 2nd line IT (Digital Systems) support across the studio. This is a key role, providing hands-on support for studio members in a fast-paced, digitally diverse, intense, exciting and friendly environment.
Digital Systems Support Helpdesk– As part of the Digital Systems Support team, the primary focus is to resolve studio members’ tickets, managed via the online portal, Freshservice. This includes:
Digital systems physical environment- Proactively manage and maintain the following, to ensure systems are in effective working order, simple to use and tidy
Digital asset management– Ensuring record keeping of the studio’s digital end-users’ assets is accurate and up to date, including:
Digital systems projects– as part of the Digital Systems team, being part of various projects, including:
Studio communication– Maintain positive working relationships across the studio including:
The key relationships in this role are:
Qualifications, experience and skills
This is a permanent, full time role, based primarily in the studio premises in King’s Cross, London, with some opportunity to work remotely where practical. Flexibility in working hours is required where work may be required to take place at evenings or weekends.
Training and Continuing Professional Development
The studio aims to attract and develop the best talent and create a supportive environment in which studio members can learn and develop. Training is provided to increase technical skills and to address identified professional development needs.
London, WC1X 8BH
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