IT Concierge

Posting Details Posted: July 27, 2023 Full-Time Locations Showing 1 location Seattle 1301 Fifth Avenue Suite 2300 Seattle, WA 98101, USA Seattle 1301 Fifth Avenue Suite 2300 Seattle, WA 98101, USA +0 more less Job Details Description At Perkins&Will, we take a human-centric approach to culture-building and placemaking: People are at the heart of everything we do. We believe in the power of design to enhance lives—to make the world a better, more beautiful place. Whether it’s through a workplace, a building, or an entire city, we aim to create joyful experiences that strengthen the spirit of community. Each of us has a critical role to play. We are looking to add an IT Concierge to our team in Seattle. In this role, the primary responsibilities will involve troubleshooting and solving technical issues while delivering exceptional customer service utilizing your exceptional diagnostic skills and interpersonal abilities.   Common and baseline responsibilities of an IT CONCIERGE include but are not limited to:  Resolves helpdesk issues and provides IT maintenance/support for a studio. Often works with Director of Infrastructure and has a close relationship with studio/regional Operations Director and Managing Directors group. Shows initiative and ability to work well independently and with others. Exhibits strong organization, attention to detail, and time management skills. Able to pivot and have a “hands-on” working style. Provide technical support and troubleshoot assistance to clients via phone, email, chat or in person. Diagnose and resolve hardware, software, and network-related issues in a timely and efficient manner. Receive, prioritize, and manage service requests from internal clients. Communicate with clients in a professional and friendly manner, actively listening to their concerns and providing clear and concise instructions and guidance. Escalate complex or critical incidents to appropriate technical teams and follow up to ensure prompt resolution has been met. Communicate incident updates to clients and provide status reports as needed. Contribute to the knowledge base and share best practices to enhance overall efficiency. Assist in managing IT assets including hardware and software inventory, license tracking, and equipment deployment. Coordinate with procurement and vendors for timely replacements and repairs. Conduct training sessions and provide orientation as needed. Stay updated on emerging technologies and trends to recommend innovative solutions. Essential Requirements: 1+ years of relevant experience An associate or bachelor’s degree in computer technology or related field or equivalent experience is preferred. Excellent customer service skills Analytical skills Excellent verbal and non-verbal skills Communicating with large and small groups Training and new employee orientation Basic proficiency in using and basic proficiency in administering: Windows desktop operating systems Mac OSx systems iOS devices Microsoft Teams PC and Laptop Hardware Ticketing systems Audio Visual systems   At Perkins and Will, we believe that inclusion spurs creativity and that innovation is born from an engaged culture of diverse people and ideas. By moving beyond barriers and stereotypes of gender, race, color, religion, national origin, ancestry, age, medical condition, disability, sexual orientation, gender identity, veteran status; we are committed to building an organization that reflects the diversity of the communities and clients we serve. We foster a culture that is diverse and inclusive and strive for pay practices that are fair, and competitive and reflect our commitment to pay equity. Our compensation decisions include but are not limited to a candidate’s qualifications including skill sets, education, experience and training, licensure and certifications credentials if applicable, and business-related factors. This practice extends to all employees, including performance considerations for merit increases, job promotions, and transfer opportunities. We additionally review our pay practices, conduct pay equity audits and ensure our managers are trained in our pay practices on an annual basis. At the time of posting this job advertisement, the annual pay range for this position is between $60,300 and $73,700 commensurate with qualifications. Pay Transparency Nondiscrimination Provision Perkins&Will will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. *Equal Employment Opportunity Statement Perkins&Will has established and adopted an Equal Employment Opportunity Employment policy (“EEO”), which is part of the Company’s Human Resources Policy. The purpose of this EEO policy is to ensure that all employment decisions are made on a non-discriminatory basis, and without regard to sex, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity or expression, gender reassignment, citizenship, pregnancy or maternity, veteran status, or any other status protected by applicable national, federal, state, or local law. In some cases, local laws and regulations may provide greater protections than those outlined here and employees will be covered by the laws of their local jurisdiction. Qualifications Skills Behaviors : Motivations : Education Experience Licenses & Certifications Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)