Knowledge Manager

locationsDallastime typeFull timeposted onPosted 27 Days Agojob requisition id2023-01923Overview:HKS Dallas is seeking a talented Knowledge Manager to join our GKS team. Serves as a key member of the highly collaborative Global Knowledge Services (GKS) team. The GKS team oversees the day-to-day operations of our company's intranet, ensuring its smooth functionality and enriching its content to enhance firmwide learning and awareness. The team works to foster a culture of knowledge sharing and collaboration by maintaining high-quality intranet content and facilitating effective digital communication practices. Anticipates job expectations and contributes to sustainable project solutions.Responsibilities:Position:In collaboration with content owners and other team members, manages and maintains the company's intranet, including both visual and written content, ensuring accuracy, relevance, and user-friendlinessCollaborates with content owners across the organization, providing guidance, training, and support to ensure a consistent and engaging intranet experienceBuilds and nurtures strong relationships with content owners, acting as the primary point of contact for inquiries and assistance related to intranet contentStrategically partners with members of Marketing Communications, Internal Communications, Research, Professional and Organizational Development and other teams to advance a culture of knowledge and learningOversees the content lifecycle, proactively identifying opportunities for updates, improvements, and new content to keep information fresh and valuableMonitors the growth, quality, and usage patterns of information resources, utilizing analytics to make informed decisions for continuous improvementDevelops and delivers training sessions to educate employees on knowledge management systems, promoting effective collaboration and communication practicesChampions the employee experience and enhance internal communications by maintaining a user-friendly, intuitive, and clear intranet interfaceContributes creative ideas and solutions to the team, staying up-to-date with industry trends and best practices to drive innovation in knowledge managementDevises and executes strategies to promote the intranet, increasing its visibility and driving engagement among employees; develops and launches targeted internal outreach campaigns to highlight important initiatives and resourcesActively participates in meetings, bringing expertise to discussions related to knowledge management, content strategy, and intranet usability; provides informed insights to contribute to the development of effective strategiesCollaborates with senior team members to assist in research, planning, and execution of new company resources; contributes knowledge and insights to the process, ensuring the successful implementation of knowledge management initiativesTakes on and successfully completes special projects as they arise, contributing your skills and expertise to address specific challenges or opportunities within the knowledge management landscapeCultural:Supports the firm’s cultural values, including a commitment to quality, innovation, learning and growthActs with positive, service-driven attitude with a commitment to going above and beyond to help customers and team membersActs as a mentor by coaching and motivating project team membersSeeks leadership opportunities by providing direction and feedback to team members and collaborating with team leadersFosters and maintains a collaborative professional working relationship with the project teamManages conflict effectively and encourages a healthy team environmentTakes personal responsibility for fostering a green workplace through sustainable work practicesFinancial:Collaborates in delivering a project on defined budget requirementsIdentifies and may assist in implementing cost savings ideas in collaboration with teamUnderstands the financial implications of overhead and chargeable timeRevenue or Opportunity Generation:May assist in maintaining and cultivating essential relationshipsQualifications:Degree in related field such as Marketing, Business Administration, Communications, Human Resources or Library Science; or an equivalent combination of education and experienceTypically with 5+ years of experience, with 2+ years of knowledge management or internal corporate communications experienceExperience in web or intranet content management, writing and editing for digital platformsBasic understanding of the components of social software and common web-based technologiesStrong attention to detail and commitment to excellenceExcellent interpersonal skills and the ability to interact with all levels of staffStrong leadership skills to coordinate and facilitate activities with colleaguesExperience in project managementStrong organizational skills and the ability to work on multiple projects at the same timeKnowledge of and interest in architecture/interior designStrong work ethic and eagerness to produce high quality, accurate resultsAbility to hold sensitive information with a high level of confidentiality and integrityAbility to communicate and present ideas in a clear, concise and professional manner both verbally and in writingAbility to proactively problem solve and apply innovative solutionsAbility to collaborate and encourage collaboration in a team environment, and ability to work independently and prioritize workAbility to effectively meet deadlines at expected quality#LI-KT1If you currently work for HKS, please submit your application via the Internal Careers Portal.HKS is an EEO/AA Employer: M/F/Disabled/Veteran