locationsBoston, MA, UStime typeFull timeposted onPosted 30+ Days Agojob requisition idR-11549Your RoleThis individual is someone who inspires and implements great experiences for our team members and clients every day by ensuring high quality office services programs, operations and support. For success in the role, this individual is someone who recognizes, as a professional services firm, their ‘clients’ are not only external clients but the internal team around them whom they support. This person is outgoing, self-motivated, patient and passionate about supporting a successful and talented team! This is an in person, in office role. This individual is expected to be in the office a minimum of 4 days per week and sometimes 5 when necessary. What You Will DoDevelop a deep understanding of the voice and culture of our team to identify key opportunities to enhance the experience, morale and the engagement of team members. Lead and collaborate to create a welcoming, warm and comfortable workplace for team members, clients and guests. Collaborate with office Leadership, and Shared Services team to create employee experience strategies and events and implement unique and rotating programs. This may range from appreciation and recognition to special events to learning programs to after- hours client/team gatherings. Manage the overall aesthetics and cleanliness of Gensler’s space ensuring it is well maintained to project a clean, organized, clutter-free, appearance and professional environment at all times. Work with office leadership to develop and deliver appropriate catering concepts and food service programming. Provide leadership, direct management, oversight, coaching, development and support for Office Services Coordinator and Receptionist. Ensure reception coverage from 8:30am - 5:30pm Monday - Friday. Responsible for the successful planning and logistics of all office events (internal and external), including but not limited to Staff Meetings and Town Halls, Holiday/Bonus/Wellness Events, Appointments Day, Office Tours, Client meetings and other similar events. Manage and coordinate all office moves, renovations, furnishings and seating assignments. Work closely with Office Leaders on studio space planning and seating. Forecast upcoming changes and develop scenarios. Responsible for all budgets related to the office ie. events, storage, supplies, repairs, maintenance, studio moves, food + beverages, etc. Identify cost savings and efficiencies. Review and approve invoices for all services performed and purchases made. Work closely with the office IT leadership and provide support for printers and plotters. Collaborate with the technical teams to support the needs of our “Model Shop”. Streamline operations and maintain efficiencies by finding ways for continuous improvements. Responsible for building/office safety and security programs. Your QualificationsBachelor’s Degree in Facilities Management or related field preferred. 7+ years of experience in office/facilities, customer service and team management. Reputation for strong client/team support required. Event planning/management and hospitality experience preferred. Experience in a professional services or Architecture & Design environment preferred. Strong facilitation, team building, relationship and problem-solving skills. Proven ability to lead, motivate, coach and manage team members.Approachable personality with excellent communication skills. A demonstrated ability to partner with the business to uncover business needs and objectives, craft appropriate strategies, and identify/implement efforts to help achieve goals. Strong project management skills, ability to handle multiple competing priorities. High attention to detail, organized with strong follow-through. Life at Gensler At Gensler, we are as committed to enjoying life as we are to delivering best-in-class design. From curated art exhibits to internal design competitions to “Well-being Week,” our offices reflect our people’s diverse interests. We encourage every person at Gensler to lead a healthy and balanced life. Our comprehensive benefits include medical, dental, vision, disability, wellness programs, flex spending, paid holidays, and paid time off. We also offer a 401k, profit sharing, employee stock ownership, and twice annual bonus opportunities. Our annual base salary range has been established based on local markets. As part of the firm’s commitment to licensure and professional development, Gensler offers reimbursement for certain professional licenses and associated renewals and exam fees. In addition, we reimburse tuition for certain eligible programs or classes. We view our professional development programs as strategic investments in our future.
Gensler is a global architecture, design, and planning firm with 52 locations across Asia, Europe, Australia, the Middle East, and the Americas. Founded in 1965, the firm serves more than 3,500 active clients in virtually every industry. Gensler designers strive to make the places people live, work, and play more inspiring, more resilient, and more impactful.
NOTICE TO APPLICANTS
Gensler celebrates diversity and our commitment to creating an inclusive environment for our colleagues. We are proud to be an Equal Employment Opportunity and Affirmative Action employer of choice. All aspects of employment decisions will be based on merit, performance, and business needs. We do not discriminate on the basis of any status protected under federal, state, or local law. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.