The Community and Content Manager is a new position at Build Studios. The post-holder will be responsible for delivering a high-quality experience for members and visitors to the space, delivering a welcoming environment, engaging communications, and an inspiring and relevant programme of events and engagement activity.

The post-holder will be inspired by the mission of Build Studios to broaden access to the built environment sector, support small and start-up businesses and deliver social benefit alongside the provision of affordable workspace.

The post-holder will report to the Chief Executive and will collaborate closely with the (part-time) Workspace Manager. The role also offers an opportunity to get involved in Build Studios’ expansion plans as we look for new sites to complement our existing premises in Waterloo.

This is a broad-ranging role, which will require some operational and customer service support alongside project delivery.

The workflow is likely to vary throughout the week, especially as our members adapt to new hybrid working patterns. The space is very busy in the middle of the week, during which time the role will be more hands-on and customer focused. Mondays and Fridays are currently quiet, as many of our members opt to work from home on these days and offer a time to catch up on desk-based tasks.

The role presents a great opportunity to get involved in the management and development of a growing and forward-thinking social enterprise.

Responsibilities

·       Member liaison and engagement; running tours of the workspace for prospective members and partners, maintaining a good awareness of products, services and pricing; and delivering non-operational aspects of member inductions.

·       Responsible for welcoming visitors and managing access to Build Studios from 1.00pm (after part-time Workspace Manager has left for the day). Operations remain the ultimate responsibility of the Workspace Manager, but the Community and Content Manager will maintain a working knowledge of the operating systems at Build Studios in order to troubleshoot any simple issues that may arise.

·       Developing and delivering events programme for Build Studios members and external audiences, with input from the CEO, including quarterly member socials and thematic events on current and emerging themes in the built environment sector, in person and online.

·       Co-ordinating and delivering internal and external communications, ensuring key messages about Build Studios and Build Workspace are communicated and followed through across all channels – including website, social media, newsletters, intranet and member handbook; briefing (part-time) marketing and communications assistant on required social media updates; and liaising with CEO and communications freelancer to ensure strategy is aligned.

·       Managing Build Studios’ mailing list and ensuring it is kept up to date.

·       Liaising with Build Studios members and partners about their current projects and priorities, identifying and implementing opportunities for collaboration.

·       Supporting the Chief Executive with the development of new products and services, including Build Studios’ plans to expand to new premises.

·       Contributing to fundraising efforts and the writing of funding applications.

·       Managing Build Studios’ careers enrichment programme; sourcing volunteer businesses to speak in schools and monitoring engagement.

·       Contributing to the development of the Build Studios and Build Workspace business plans, scoping out projects and producing project budgets

·       Contributing to the Build Studios and Build Workspace annual reports, the preparation of papers for Board meetings and researching topics of interest.

·       Other tasks as required from time to time to deliver smooth and efficient management of Build Studios